Vapefu.com is committed to providing our customers with truly phenomenal products.

We accept back any item that is in its original unopened packaging within 14 days of your receipt of the shipment.

Outside this period we don't accept any returns for any reason. All Sales are Final.

We must approve the return, and all returns must be postmarked within 7 days of notification.

Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items. 

You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE. 

However, if you receive your unit damaged or nonfunctioning we will gladly replace the unit for you.

All Warranty claims will be facilitated by NGvapeshop.com, please Contact Us within your warranty period and we will get your back up and running.

If you have any further questions please Contact Us.